A leading U.S. auto insurer with 20 million policies partnered with Insight to modernize its decades-old claims systems by fostering an Agile culture. Insight provided Agile and Scrum coaching through a phased Immerse, Enable, and Evolve approach, embedding experts to guide user story mapping, forecasting, and agility health checks. This collaboration accelerated productivity, improved accuracy, and reduced costs, enabling a custom next-gen claims platform delivered 58% faster than previous projects. The initiative achieved $74 million in accuracy benefits, $49 million in efficiency gains, and a 26% increase in value creation, driving cultural and digital transformation.

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