www.lexipol.com 844-312-9500 THE CHALLENGE For almost 10 years, it had been a goal of the Greenfield Fire Department (GFD) to rewrite its policy manual. But the situation had never been critical— until 2011. Around that time, an upcoming exodus of the department’s senior members meant that half of the department’s 50 career positions would turn over in the next five years. As new members started, the lack of policy was sorely obvious. “The biggest complaint from our field training officers and recruits was that we did not have a policy manual,” says Chief Jon Cohn. “Our policies were relatively nonexistent. And what we did have was more like memos than policies, often a reaction to a particular incident rather than a well thought-out policy.” But developing a new poli

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