www.lexipol.com 844-312-9500 THE CHALLENGE Until recently, the Stoughton Fire Department (SFD) policy manual was one big, unwieldy set of Word documents held together in a three-ring binder. When the policies were created in 1999, they were solid, but “more than 85 percent had not been updated since their initial creation,” says SFD Captain Brad Newbury. “As things changed, maybe there would be an email or a memo outlining the change, and we’d print that out and put it in the binder. It was organized, but not up to date and not easy to access.” That combination created repercussions throughout the department. First, the department’s practices didn’t always match policy. This was in part due to the policies not being updated, but also because firefighters were often unawar

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