CASE STUDY Greenfield (WI) Fire Department For more than 10 years, it had been a goal of the Greenfield (WI) Fire Department (GFD) to redo its policy manual. But the situation had never been critical—until 2011. Around that time, an exodus of the department’s senior members meant that half of the department’s 50 career positions would turn over in the next five years. As new members started, the lack of policy was sorely obvious. “Our policies were relatively nonexistent,” says Chief Jon Cohn. “When you’re a stable department, maybe you can get away with that for a while, but when you have new people coming in, the expectation is that you give them the policy book to go through.” But developing a new policy manual is no easy task, and the GFD recently lost a deputy

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