Case Study: Using Agile to Shift from “Order Taker” to “Product Innovator” To see more case studies, go to www.pointb.com The Challenge Great news: Your engineering team has developed an online service, and every business unit in the company wants to use it. The bad news: Your organization is struggling to keep up with the demand, and feels trapped by the constant order-taking of customized services for each business unit. That’s the

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