1 Casestudy: UserMind Delivering exceptional consumer experiences is more important than ever before. Usermind, a Seattle-based customer journey orchestration company, helps Fortune 500 companies transform customer interactions into personalized customer journeys using data and dynamic engagement workflows. Usermind depends on AWS Cloud to store and analy z e client data, and uses Kubernetes container orchestration to power its highly-scalable microservices architecture. The Customer Engagement Hub is a robust application, processing millions of customer data points daily. Adding new clients like Optimizely and Schneider Electric meant Usermind needed to accelerate the pace of innovation on its product, equip their customer success team with data to support demanding clients, and

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