Userful Powers Command Center and Customer Service Office to Enhance Public Transportation Experience and Operations
Userful Powers Command Center and Customer Service Office to Enhance Public Transportation Experience and Operations
2 PagesCopyright © 2019 Userful Corporation Userful Powers Command Center and Customer Service Office to Enhance Public Transportation Experience and Operations Malaga, Spain Case Study Malaga Transport Company The Empresa Malagueña de Transportes (EMT) manages a fleet of 242 vehicles, distributed across 47 lines in a city of almost 570 thousand people in the south of Spain. They also have a customer service office in the city center. THE CHALLENGE EMT monitors the entire transportation system from a single command center run by a 4-inspector team. The team leverages the city’s network of approximately 80 traffic cameras as well as proprietary cameras installed in strategic places and inside the vehicles themselves. EMT needed to be able to monitor the inside of the vehicles in real time
