Case study US Insurer raises the bar on Customer Communications “As we analyzed the print environment, we found that it took an average of 100 hours to make an endorsement change to a policy, and nearly 100 days to complete the work. We needed a simple way to transition from our outdated legacy system to a single, standardized solution.” Senior Vice President (SVP) of policy business integration Project at a Glance Challenge Replace legacy customer communication systems with a single solution to provide enterprise- wide workflow to manage customer communications in a streamlined, cost-effective way. Solution This national insurer adopted GMC Inspire TM to seamlessly and quickly improve functionality in template design; build communication standardization into its organ

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