Leading US Bank Streamlines Customer Communications Project at a Glance Challenge The bank was running different software on different platforms, depending on the type of work they needed to process. Each platform required custom interfaces and integrations, and dedicated staff. They needed a way to level the skill set. Solution GMC InspireTM provided all of the functionality represented by the three platforms, considerably streamlined the client’s workflow, and added functionality they didn’t have before. Results With a single platform for multiple channels, and added functionality, the bank was able to minimize time spent programming and performing manual processes. They reduced errors, improved quality, and achieved measurable results including: • 40% savings in l

Join for free to read