Case Study Upper Peninsula Power Company implements a retail cash payment solution to address the needs of their unbanked, underbanked, and cash preference customers. 1 UPPCO - Case Study Client Profile • UPPCO has 54,000 customers throughout the Upper Peninsula of Michigan • UPPCO services a territory of 4,460 square miles that covers primarily rural countryside and seasonal residences in over 10 of 15 Upper Peninsula counties • UPPCO currently has 6 field offices, none of which are open to the public to accept walk-in payments • The service area for UPPCO has a high unemployment rate and low income customers • UPPCO was sold a couple years ago and had to rebuild from the ground up, including launching a new customer facing system and billing systems with KUBRA Profile Ov

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