Case Study Upland InGenius Measures “Hustle” for the Ottawa Sports and Entertainment GroupINDUSTRY Entertainment COMPANY Ottawa Sports and Entertainment Group Ottawa, Ontario www.tdplace.ca KEY IMPACTS • Data from inbound calls is auto-populated in the CRM • Decreased call handle time without sacrificing quality • Accurate metric reporting for rep evaluations The Ottawa Sports and Entertainment Group (OSEG) wanted to bring their call data into Salesforce for their ticket sales and marketing team with computer telephony integration (CTI). InGenius quickly and easily adapted to fit specific workflows for OSEG. By auto-populating data from inbound calls, reps were able to decrease call handle time without sacrificing quality. InGenius workflow integrations eliminat

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