CUSTOMER STORY Industry: Higher Education Location: Texas Size: 10,000 employees and 38,000 students UNTS fosters educational and research excellence with ServiceNow Reduction in time to resolution Automated request fulfillment workflows Reduction in number of service incidents 36% 96% UNTS’s path to greatness is paved with student achievements The University of North Texas System (UNTS), comprised of the University of North Texas in Denton, University of North Texas Health Science Center in Fort Worth, and University of North Texas at Dallas, knows that the road to its success is linked to the success of its students. Its institutions foster an environment of excellence, offering innovative programs that give their students opportunities to learn alongside top scholar

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