CUSTOMER STORY Industry: Energy Location: London, UK Size: 25,000 employees National Grid powers efficiency and operational excellence with ServiceNow Aligns IT with business strategy through automation New services bring business value to stakeholders Cost savings in 12 months £1.2M Facing unprecedented change, National Grid seeks to align IT strategy with company ambitions As one of the world’s largest investor-owned utilities focused on electricity operations and gas transmission and distribution, National Grid connects millions of people to the energy they use, bringing heat, light, and power to customers’ homes and businesses—safely, reliably, and efficiently. The needs of its customers, shareholders and communities are at the heart of National Grid’s business

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