Case Study

Unrivaled expertise and customer support helped improve operations at TheAbbey Resort

Unrivaled expertise and customer support helped improve operations at TheAbbey Resort

Pages 2 Pages

Adding Trusted Resources The Abbey Resort & Spa is a regional icon. Nestled on 90 acres of beautifully manicured grounds located along the shores of Lake Geneva, a getaway from nearby Chicago, The Abbey boasts a 400-boat marina, 40,000 SF of function space, a large conference center, an outdoor pavilion, a 35,000 SF spa, 334 rooms and suites, three restaurants, and two lounges with live entertainment on weekends. The Director of Operations Mike Lucero describes The Abbey as a unique property with the atmosphere, and engineering needs, of a historical resort. Watching the rollout of the Avendra program, Mike was impressed by the depth of support that his Avendra representative offered during the transition— everything from guidance on supplier capabilities to employee counseling on the bene

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