— Thought Leadership White Paper Unlock the Benefits of a Configuration Management Database (CMDB) Architect an optimal CMDB to drive efficiency and service qualityTable of Contents 1 EXECUTIVE SUMMARY 2 SIX CRITERIA FOR AN EFFECTIVE CMDB Support for Federation Flexible Information Model Definition Standards Compliance Support for Built-in Policies Auto-discovery Strong Access Controls 4 CONCLUSION— 1 Executive Summary At the heart of many successful companies’ IT architectures lies the configuration management database (CMDB). Acting as the index for IT services, infrastructure, and the relationships that form the complex digital enterprise that all companies are rapidly becoming, the CMDB allows organizations to have a unified and consistent view into what makes up their IT. T

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