Munich Re, a global leader in insurance, successfully accelerated its IT transformation by implementing a ServiceNow Configuration Management Database (CMDB) with IT Operations Management (ITOM) Discovery. The project, originally scheduled for 15 months, was completed in just nine months, achieving 99% automated discovery of critical IT components and uncovering 30% more SQL databases than anticipated. This initiative has enhanced the company's audit capabilities, regulatory compliance, and overall IT transparency, establishing a single, trusted source of truth for Munich Re's complex IT environment.

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