CASE STUDY The Customer The University of Alaska Southeast (UAS) is a public, four year institution with campuses in Sitka, Ketchikan and Alaska’s capital city, Juneau. UAS is made up of four schools: Arts, Sciences, Education, Management, and Career Education. UAS ofers undergraduate and graduate degree programs on campus or via e-Learning. The University thrives on the cultural diversity of its students and offers programs that focus on Southeast Alaska Native heritage, culture, and language. Located in a national forest on the edge of an ice field and along a scenic archipelago, this part of the world has some of the most exciting and extreme outdoor recreation anywhere including kayaking, backpacking, climbing and skiing. The Challenge The combination of three separate camp

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