University Modernizes IT Software to Better Serve Users Industry • Education Challenges • Provide IT services for 1,300 employees and 7,500 students • Maintain 2,500 computers and 300 servers • Support student email, portal, and e-learning systems • Add IT services as TAMIU’s needs evolve Agiloft Solution Benefits • Budget-friendly solution • Reduced ticket response times • Automatic round-robin assignment of service tasks • Automated service requests for recurring service needs • Integration with Bomgar and Active Directory • Web-based incident reporting and service-requests • Full ITIL framework for ITSM Date of publication: 4/17/2018 Business Overview Texas A&M International University (TAMIU) is an international university located at the Gateway to Mexico in Lar

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