Union Mutual Improves Ease of Doing Business Guidewire InsuranceNow in the Cloud Helps Engage Agents, Increase Growth, and Lower Costs CASE STUDYUnion Mutual began operations in 1874 in Montpelier, Vermont. In the 140+ years since its founding, the company has grown to provide personal and commercial lines insurance to all six New England states and New York through independent agents. Union Mutual is proud of its history and long-term partnership with its agents. However, being proud doesn’t mean staying the same. In 2010, during the strategic planning process, it became clear to senior management that it was time for a change. “We had identified a number of key opportunities within our space and in the marketplace,” says Gary Ouellette, Executive Vice President. “One of those

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