Overview Mutual & Federal is the oldest short-term in- surer in South Africa, providing insurance ser- vices to personal, commercial and corporate clients. The company employs almost 3,000 staff and has business users in South Africa, Namibia and Botswana. Challenge Mutual & Federal has a legal obligation to keep its personal, commercial and corporate cus- tomers’ personal data safe. Like similar legisla- tion in Europe and other regions, the Protection of Personal Information (POPI) Act in South Africa puts a key focus on control of access to information, requiring that organizations put strin gent governance in place. In preparation for POPI, Mutual & Federal re- viewed its existing data governance and security practices and found them wanting. Its manual safeguards and cont

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