New Mexico Mutual Group Replaces Legacy Claims System Two Months Ahead of Schedule Quick implementation enables workers’ compensation insurer to gain a technology advantage in its market. CASE STUDYTwo of New Mexico Mutual Group’s (NMMG’s) core (claims and billing) legacy production systems were DOS-based systems from the early 1990s. These systems were functional, but extremely limited in terms of making enhancements and improvements. In addition, the systems lacked the data capture and data mining capabilities needed at a modern insurance company. NMMG was apprehensive about tackling a large-scale claims system replacement project having just done a comprehensive policy system replacement. However, NMMG knew that change was required to keep pace with the ever-increasing de

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