Unifying Your Monitoring Tools: Where Added Value Really Matters page 1 THE CUSTOMER: SPRINGER NATURE In May 2015, Springer Science and Business Media merged with Macmillan Science and Education, creating Springer Nature ® , a new force in scientific, scholarly, professional, and educational sectors. As a result of the merger, Springer Nature was faced with a number of IT challenges, because both companies had developed heterogeneous IT infrastructures with numerous tools and applications. THE CHALLENGE: UNIFYING MONITORING Close to 15,000 staff worldwide, the company produces both physical books and periodicals, but there is a growing focus on online content, so IT performance plays an increasingly critical role in everyday operations. While many specialists work in digital distr

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