CASE STUDY UncommonGoods UncommonGoods improves the delivery experience through proactive customer support with Convey. About UncommonGoods UncommonGoods has a unique mission—to connect makers and their creations with individuals looking for truly special goods, regardless of the physical distance between the two. Founded in 1999 and based in Brooklyn, UncommonGoods is a Certified B Corporation that puts sustainability and customer service at the center of everything it does, donating $1 at checkout to the customer’s nonprofit partner of choice through its Better to Give program. Business Challenge UncommonGoods first engaged with Convey it was gearing up for the 2016 holiday season. As a heavily gift-oriented business, two-thirds of UncommonGoods’ revenue is generated in the fina

Join for free to read