CASE STUDY Living Direct Living Direct Improves Customer Experience and Returns Efficiency with Convey’s Delivery Platform About Living Direct Living Direct is an online retail company, specializing in consumer appliances, indoor air quality products, and lawn and garden furniture. Living Direct strives to make online shopping as easy as possible by carrying all the home appliances needed to turn a house into a home including many private-label products. Business Challenge As an exclusively eCommerce home appliances retailer, Living Direct relies on superior customer experiences as a means to differentiate from the competition. Improving the customer experience is key to their goal of making shopping for large items online as easy as possible. The delivery and returns experience was

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