CASE STUDY Modern Furniture Manufacturer uses Convey Insights to Improve Delivery Transit Time Overview A fast growing, customer-centric furniture retailer began with a mission to bring beautiful and useful furniture and decor into as many homes as possible. Now a direct to consumer powerhouse, the company sells its furniture online, through retail locations, and via third-party vendors. Challenge As a customer-obsessed organization, the company wanted to ensure that its shipping experience met the same quality standards as its award-winning product. Customer service representatives diligently handled issues as they came up, logging, reporting and resolving them via spreadsheets, phone calls and emails. The company wanted to set its products and customers up for success. However

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