Case Study

Ultra Mobile Offers Best-in-Class Customer Service While Keeping the Rapid Pace of User Base and Profitability Growth Intact

Ultra Mobile Offers Best-in-Class Customer Service While Keeping the Rapid Pace of User Base and Profitability Growth Intact

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Ultra Mobile, a US-based mobile virtual network operator, faced challenges due to rapid growth and an overwhelmed BI infrastructure. They required a solution for data governance, integration, and real-time insights. By implementing Denodo’s Data Virtualization and erwin® Data Intelligence by Quest®, Ultra Mobile created a unified semantic layer, enabling seamless integration and self-service data discovery. This new BI architecture improved data visibility, process efficiency, and quality of service, resulting in increased profitability and reduced customer churn. The Denodo and erwin platforms provided Ultra Mobile with comprehensive data governance and real-time data management.

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