China Pacific Insurance slashes service incidents and mean-time-to-repair by 50% for its 80 million asset management customers
China Pacific Insurance slashes service incidents and mean-time-to-repair by 50% for its 80 million asset management customers
1 Pages— BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. BMC – Bring IT to Life — Case Study BUSINESS CHALLENGE China Pacific Insurance (Group) Co., Ltd. (CPIC) serves 80 million customers with its diversified portfolio of life and property insurance products and services. To better meet priorities and SLAs for its growing business, IT needed to transform its approach to system monitoring and management. This involved reengineering monitoring and management methodologies, aligning the service desk with ITIL ® guidelines, and taking a more intelligent and proactive service management approach based on business needs. BMC SOLUTION China Pacific worked closely with BMC to align its IT service management (ITSM) and
