EDF UK used Riverbed Aternity to gain visibility into end-user digital experiences across contact centers, aiming to reduce latency and improve application performance. Starting with a 300-user POC and expanding to 15,000 users, Aternity enabled EDF to proactively resolve issues, validate application upgrades, and automate remediation—cutting some tasks from 30 minutes to 30 seconds. Integrated with ServiceNow, the system automatically triggers alerts and fixes without user input. These improvements reduced ticket volumes, enhanced security, and shifted IT from reactive to preemptive operations, significantly elevating user satisfaction and IT's role across the business.

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