Case Study
Tyco Valves & Controls Takes QA To The Next Level With Unprecedented Complaint Analysis
Tyco Valves & Controls Takes QA to the Next Level with Unprecedented Complaint Analysis www.customerexpressions.com Tel: (613) 244-5111 / 1-800 465-6089 Fax: (613) 244-3303 e-mail: sales@customerexpressions.com Customer name: Tyco Valves & Controls LP Challenge: • With homegrown system, Tyco could not analyze customer issues and causes to take corrective action. • Complaint tracking lacked automation, slowing processes. • Tyc