RBC Automates Complaint Management While Improving Communication With Clients
RBC Automates Complaint Management While Improving Communication With Clients
3 PagesRBC Automates Complaint Management while Improving Communication with Clients www.customerexpressions.com Tel: (613) 244-5111 / 1-800 465-6089 Fax: (613) 244-3303 e-mail: sales@customerexpressions.com Customer name: Royal Bank of Canada Challenge: • The Of?ce of the Ombudsman managed complaints across multiple databases, making for inef?cient entry of new cases and time-consuming searches of case data. • Without automation of
