At a Glance: Situation: • City of York Council wanted to improve flexibility and interoperability with new software releases and integration apps added to their original Mitel solutions deployed in 2004 • Harrogate Borough Council wanted the centralized, feature-rich solutions its neighbor, City of York, was leveraging • Both needed a more robust contact center with omnichannel capabilities • Both aimed to reduce communications costs Solution: • MiVoice Business communications platform with a blend of 6930 and other handsets • Two MiContact Center Business solutions integrated with Redbox call recording • MiCollab Results: • Centralized unified communications solution that delivers voice, mobility, presence and conferencing across both council sites, providing seamless communica

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