The Challenge Selling Trust with Reliable Performance at Scale Companies trust Twilio to power their communications with custom- ers. If there are service interruptions or high latency in Twilio systems, it impacts the Twilio customers and their end users. Twilio application performance and reliability is critical in maintaining customer relation- ships. “We’re in the business of selling trust, and the ability to identify and resolve system issues quickly and efficiently is a huge priority for us,” said Jason Hudak, Vice President of Platform Engineering, Twilio. Hudak and his team wanted to go beyond traditional monitoring approaches. Their vision was to deliver a flawless experience to the 1.6 million developers registered on the Twilio platform, as well as provide additional s

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