The Challenge Moving to Microservices to Support Exponential Growth Lyft’s consumer mobile app has real-time transactions totaling more than one million rides per day, so performance is critically important. The smallest lapses – even a few milliseconds – contribute to negative customer experiences and lost revenue. As Lyft’s Vice President of Engineering, Pete Morelli, explained, “The bigger you get, the better you have to be. Half an hour of downtime may have cost you five rides early on, now it costs millions of dollars in rides. The level of reliability expected of Lyft is not trivial. People are riding to work or to doctors’ appointments.” LightStep has played a critical part in helping Lyft minimize downtime and ensure that rider requests are quick and optimally routed. E

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