Case Study

Turning “No Limit” Scalability into Legendary Customer Service

Turning “No Limit” Scalability into Legendary Customer Service

In 1959, Mike Quinn’s parents started selling furnishings door-to-door in Columbus, OH. They earned a reputation for legendary customer ser- vice. Today, Quinn and his brothers have grown the business into a major furniture retail chain, with three brands, seven stores, a corporate of?ce, distribution center and 200 employees. Though ways of doing business have changed in the last half century, the Quinns’ commitment to serving customers h

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