Case Overview A northeastern regional health plan chose to migrate its legacy claims processing system to a more modern platform. The health plan engaged Change Healthcare Consulting to lead its system migration and modernization initiative, which encompassed far more than a simple system replacement. This project launched a full-scale digital transformation that included an enterprise architecture redesign, departmental restructuring, and the reimagining of roles, responsibilities, and workflows. From a technical perspective, the project was a mammoth effort. The new core administration system, Trizetto QNXT, leveraged modern technologies that were unfamiliar to the health plan’s staff. To meet the plan’s business objectives, years of customized report development, hundreds of wrap

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