Nice helped FactSet streamline its customer support by implementing CXone, enabling efficient management of tens of thousands of monthly interactions across chat, phone, and email. This solution relieved FactSet’s internal engineering team from maintaining contact center systems, allowing them to focus on core priorities. Nice’s scalable platform improved support for technical and product issues faced by financial professionals, enhancing service quality and operational efficiency as FactSet’s needs grew more complex in a dynamic market.

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