Case Study

TriangTec Uses Asterisk to Build Powerful Call Centers

TriangTec Uses Asterisk to Build Powerful Call Centers

Sangoma.com The Customer TriangTec is a small technology company that creates customized IP PBX business communications systems by integrating data and voice with other diverse solutions to help high level call centers bring down costs and speed up connectivity. Business Challenges TriangTec accepted a project to develop an application integrating PHP (a widely-used open source scripting language used in web development and embedded into HTML) with the open source toolkit Asterisk. To accomplish the task, however, its systems analyst, Bruno Pignatari, had to do some homework. The Solution from Sangoma Asterisk, Pignatari discovered, is a robust open source toolkit useful for developing communications applications. Asterisk powers IP PBX systems, VoIP gateways, conference servers, a

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