Sangoma.com The Customer Located in the Filopino city of Manila, Glyph Studios is a software development company. Their Missed Call Alert (MCA) service was initially accessed by 100,000 subscribers but has grown to more than 12 million users in just two years. Business Challenges Three primary telecom networks provide all of the business and residential Voice over IP (VoIP) telephony, SMS, Internet, and consumer-based mobile phone service throughout the Philippines. Glyph Studios was searching for a customizable voice communications platform that would provide special content and services to a large segment of those subscribers. Amisola says he looked at other platforms and frameworks while they were in the development stage. “They were both going to be very expensive for a start-u

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