Case Study

Travelport reduces API enablement time by 75% to onboard new customers x10 faster

Travelport reduces API enablement time by 75% to onboard new customers x10 faster

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Travelport used Bizagi to modernize its API enablement and billing processes, replacing slow legacy interfaces that delayed customer onboarding by up to a month. By adopting a low-code solution and custom SAP integrations, they reduced enablement time by 75% and achieved 10x faster onboarding, completing most requests in a single day. Within two months, they saw positive ROI and processed over 300 contracts in nine countries. The project optimized their contracting-to-billing workflows, supported an incentive program, and positioned Travelport to scale to 31 countries by 2025 while improving agility and customer satisfaction.

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