Nice helped Travel + Leisure Co. exceed agent engagement goals by implementing Employee Engagement Manager. Nice’s solution empowered the contact center to effectively support diverse inquiries such as vacation booking, consumer finance, and timeshare ownership. By enhancing schedule flexibility and fostering agent satisfaction, Nice improved operational efficiency and employee experience, enabling Travel + Leisure Co. to cost-effectively serve over 800,000 vacation owners across its global portfolio of nearly 20 travel brands.

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