Nice helped Lowe’s save over $1 million in eight months by implementing its Workforce Management suite, including Employee Engagement Manager (EEM) and Value Realization Services. Nice empowered agents with greater control over their schedules while ensuring coverage needs were met, improving scheduling accuracy and reducing time spent on approvals. This automation and data integration virtually eliminated overtime and overstaffing, enhancing agent and leader satisfaction and driving operational efficiency across Lowe’s extensive contact center supporting sales, installations, and customer service.

Join for free to read