Digital Workplace T ransforming the quality and efficiency of end-user support in financial services Atos enabled a leading European bank to transform the experience of its workforce while optimizing efficiency and boosting productivity The context The bank wanted to transform the way it provided support services to its end-users. Recognizing that its employees needed to work in a smarter, more mobile way, the bank wanted to implement a modern, efficient Digital Workplace. At the same time, with multiple suppliers delivering user support services, the bank needed to reorganize and rationalize these services through one strategic partner. To achieve this, the bank was looking for a digital partner with the necessary experience, capabilities and vision. It chose Atos on the

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