One of North America’s top 10 banks needed to modernize its remittance processing to stay competitive and maintain “white glove” service for corporate clients. Conduent partnered with the bank to deliver a people, process, and technology-driven transformation. Over 300 staff were rebadged, a flagship lockbox facility was built in Chicago, and advanced scanning systems were deployed across five national sites supported by a near-shore center in Guatemala. The solution increased funds availability, reduced errors, met SLAs consistently for a decade, and lowered costs by shifting to variable pricing and eliminating overhead, while processing $5 billion in deposits monthly.

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