CHALLENGE When a global banking and financial services company changed its business model, it needed to transform operations to support a new focus. The firm sought a partner with the expertise to help leverage best industry practices, reduce costs and prepare for growth and get ready to capitalize on new opportunities. A CHANGING BUSINESS MODEL The firm’s U.S. operations offered multiple services, including a core business as a primary dealer for U.S. fixed income securities. In order to find a balance between cutting costs, and positioning for growth, the company decided to exit all services that were no longer directly affiliated with the core business. As the company refocused, it became apparent that the cost of regulatory change would make its in-house technology, offices

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