1 Transforming Client Relationships with NPS ® and CX Best Practices Case Study: Rehmann“Rehmann decided to implement Custom- erGauge’s Net Promoter System platform to help automate, monitor, report on and improve their clients’ experience.” 2 to help automate, monitor, report on and improve their clients’ experience. Armed with the right tools, Rehmann is forging NPS and customer ex- perience (CX) best practices to become one of the most awarded, best-in class accounting compa- nies in client satisfaction. We recently spoke with Mitch Reno, Director of Customer Experience at Rehmann, to discuss their decision to partner with CustomerGauge and how it helps them deliver on the “Rehmann Expe- rience”. Introduction Since 1941, Rehmann has been providing financial services to s

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