The Business WellCare Health Plans, headquartered in Tampa, FL, provides government-sponsored managed care services in all 50 U.S. states. The company serves about 3.9 million members, part- ners with 417,000 contracted health care providers and em- ployes 7,600 associates nationwide. The company covers 10 different brands and carries more than 40 lines of businesses. The Challenge The company’s Creative Services Team provides all marketing and regulated materials for external and internal use, which adds up to a repertoire of more than 60 media types in 30 dif- ferent languages. The work of the Creative Services Team was 90 percent paper-based, with documents gathered in physical case folders containing mostly written informa- tion. This system of case management was both time

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