Like many health systems across the nation, Saint Francis faced staffing shortages and recruitment challenges, especially for nurses in the medical/surgical units at its hospitals. This led to increased financial pressures from rising labor costs, high turnover rates and need for temporary workers. In addition, Saint Francis’ leadership felt that its existing model of care, which had been in place for many years, would not be sustainable in the future. The health system was looking to evolve its care delivery model to provide more efficient, patient-centered care. Saint Francis needed to implement a new model of care, powered by innovative telehealth technology, that could empower its registered nurses (RNs) to practice at the top of their license and expand their scope of services.

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