TRANSFORMED CUSTOMER ENGAGEMENT WITH VOICE ANALYTICS FROM CALL DATA FOR A GLOBAL NETWORKING COMPANY

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Movate Software transformed customer engagement for a global US-based networking company producing routers, gateways, switches, and WAPs through 19k resellers worldwide. Movate streamlined support quality, elevated key metrics, and delivered technology-assisted experiences for returning customers via voice analytics from call data. They rolled out innovative, value-added support, fine-tuned operations for premium CX, boosted efficiency, and enhanced interactions to drive loyalty and superior service across consumers, businesses, and providers.

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TRANSFORMED CUSTOMER ENGAGEMENT WITH VOICE ANALYTICS FROM CALL DATA FOR A GLOBAL NETWORKING COMPANY

TRANSFORMED CUSTOMER ENGAGEMENT WITH VOICE ANALYTICS FROM CALL DATA FOR A GLOBAL NETWORKING COMPANY

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