Case Study

MODERNIZE CUSTOMER INTERFACES AND CREATE NEW REVENUE STREAMS FOR A LARGE NETWORKING COMPANY

MODERNIZE CUSTOMER INTERFACES AND CREATE NEW REVENUE STREAMS FOR A LARGE NETWORKING COMPANY

Pages 4 Pages

Movate Software elevated customer experiences for a major global networking company operating in 25 countries, producing cable modems, AC routers, range extenders, adapters, premium routers, and software for consumers, businesses, and providers. Movate delivered a resilient, sustainable customer-centric framework amid shifting support trends and rising expectations, transformed the expensive support center's cost model, digitized the ecosystem for peak efficiency, reduced financial pressures, and drove scalable, best-in-class service delivery.

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