Transformational excellence: From a Cost Center to a Profit Center

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1 http://servion.com © Servion Global Solutions Servion provided a solution that offered: • Flexibility of building routing rules through ICM scripting and a custom tool to make routing decisions • Provided a custom performance management solution • Standard and flexible catalog categorized across verticals and geographies • Opex Outsourced Operations and Managed Services model • Every country/ region has different business rules • Flexi

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Transformational excellence: From a Cost Center to a Profit Center

Transformational excellence: From a Cost Center to a Profit Center

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